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Privacy Policy

Thank you for visiting and using Swami Mami Tea’s new and improved online store. The privacy and security of your personal information is very important to us, and we place high priority on the protection of this confidential information. We appreciate your trust and patronage and want to provide you will all the pertinent information to allow you to feel safe perusing our online store.

Please take the time to read through our Privacy and Refund Policy before continuing to use our online services. We ask that you not use our site if you are in disagreement with our terms and conditions contained herein. Please know that we reserve the right to revise our Privacy and Security Policy when deemed necessary without prior notice.

In order to purchase items from Swami Mami Tea‘s online store, we require you first register as a password protected online Swami Mami Tea member. We will only collect and store the following information for the use of processing your orders and relevant and direct communication with you, the customer.

Customer name
Billing address
Shipping address
Phone/Fax numbers
Email address
Credit card Number
Expiration date and CIN # on back of card

Swami Mami Tea tea co. respects your right to PRIVACY and therefore, will not share, sell or disclose any of your information with any outside organization except in the extreme following cases:

1. You specifically consent to such disclosure
2. Information is required to facilitate an online transaction (ie: name and shipping address for purpose of delivery)
3. Data is used for statistical or trend analysis, internal marketing and research as well as demographic analysis in such a way that your information cannot be specifically identified.
4. Such information is demanded by legal authorities based on proper, lawful and legal procedure.
5. Regarded as necessary by legal authorities as a measure to prevent or detect fraud of our website.

In an effort to track online user behavior, Swami Mami Tea uses web server logs or “cookies”. We (and only Swami Mami Tea) use this information internally to improve our site as well as track our marketing campaigns.

We occasionally send information by email or other communication methods to our customers regarding product updates, promotions, services and notices which we think may be interesting but not harassing! If you do not want to receive these informational updates, you may stop delivery completely by adjusting your member profile. Please note that this does not include the electronic communication necessary for normal operation and maintenance of fulfilling orders on our online store and remains independent of our Newsletter mailing list. Please also be aware that regular email correspondence is in a free-format (non-encrypted) text so we ask you refrain from sending any sensitive information such as passwords or credit card information via email.

Should you decide to no longer remain a registered member, your personal data will be erased from our system. Please note that we do reserve the right to retain purchase records and transactional information for in house accounting purposes only. We always give members the freedom to change or delete stored information on file at any time. If you need to unsubscribe to our Newsletter, change or delete information from our system please, simply contact us.

Our Newsletters are fully Opt-In / Opt-Out.

It is very important to Swami Mami Tea that you are able to browse our online store peacefully without worrying about your personal information being lost or stolen. To ensure the SECURITY of your information, we use SSL (Secure Socket Layer) which is the latest and most reliable technology for coded communication and transmitting data on the Internet to date. This technology encrypts and transmits your personal information from your personal computer and our website server. Additionally our website server is hosted by a high security data center protecting it from viruses or illegal access. The security of your transactions is guaranteed by the certificate provider VERISIGN. For more information about this encryption based security system, please click on the Verisign certification logo at the bottom of the page.

Refund Policy

Swami Mami Teas Return Policy: If any of our products do not meet your expectations, we want to know. As such, please email us at team@swamimamiteas.com and please include your order number and a description of the reason for the return. We will gladly exchange or refund your purchase within thirty (30) days of receipt of the returned merchandise. Please note that refunds will only be issued to the same credit card that was used for the original purchase. All refunds will be in accordance with New York law. Returns must be made within 30 days of invoice. The item must be unused and the packaging in new condition.

Thank you for taking the time to read though our Privacy and Refund Policy and for your understanding and continued patronage. If you have any questions or concerns about our policies, please feel free to contact us at info{at]swamimamiteas.com.

 


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